Privacy Policy
Privacy Policy
Astrum Vallis values the privacy and security of all visitors, guests and partners. This Privacy Policy aims to explain, clearly and transparently, how we collect, use, store and protect your information when interacting with our website, services and communication channels.
By accessing the Astrum Vallis website, you agree to the practices described in this Policy.
1. Information We Collect
We only collect the data necessary to offer a safe, efficient and personalized experience. This data may include:
1.1. Data provided by the user
- Full name
- Phone
- Information sent via contact or booking forms
- Data voluntarily provided in requests, messages or registrations
1.2. Automatically collected data
Through cookies and similar technologies:
- IP address
- Device type and browser
- Pages accessed on the site
- Browsing time
- Interactions with site elements
2. Purposes of Data Use
We use your data to:
- Respond to requests, messages and questions sent through the site
- Process reservations, quotes and administrative services
- Improve browsing experience and site performance
- Conduct internal analysis and statistics
- Send institutional communications, news or informational materials (only with consent)
- Ensure security, fraud prevention and compliance with legal obligations
3. Cookies and Tracking Technologies
We use cookies to:
- Ensure proper site functionality
- Understand how visitors browse
- Personalize the browsing experience
You can disable cookies directly in your browser, but this may impact some site features.
4. Data Sharing
Astrum Vallis does not sell or trade personal data. We may share information only when necessary:
- With partners responsible for services directly related to the operation (e.g.: server hosting, booking systems, support)
- With authorities and public agencies, when required by law
- With suppliers who follow security standards compatible with LGPD
All third parties who receive information comply with confidentiality and data protection contracts.
5. Data Storage and Security
We adopt technical and organizational measures to ensure data protection, including:
- Encryption
- Firewall and monitoring systems
- Internal access controls
- Secure storage environment
We keep data only for the time necessary to fulfill the purposes described in this Policy or as required by law.
6. Data Subject Rights (LGPD)
Under the General Data Protection Law (Law No. 13,709/2018), you have the right to:
- Access your personal data
- Correct incorrect or outdated information
- Request data deletion, when legally possible
- Revoke your consent
- Request portability
- Obtain information about data sharing
To exercise your rights, contact us by email:
contato@astrumvallis.com7. Links to Third-Party Sites
Our site may contain external links. Astrum Vallis is not responsible for the content or privacy policies of these sites. We always recommend reading the policies of each platform visited.
8. Changes to this Policy
This Privacy Policy may be updated at any time to reflect legal changes or internal improvements. The date of the last update will always be available at the bottom of this page.